The HOTEL EL DORADO BOGOTÁ is committed to informing the biosafety protocols adopted by our work team in order to comply with the guidelines established by the National Government, and also adopt measures to protect the safety and health of our staff, guests and visitors in the framework of the reactivation of the economy derived from the health contingency presented by COVID 19.
Guarantee the traceability of all pertinent controls and measures aimed at preventing the spread of the Sars-Covid 19 virus in the development of the services provided by the hotel.
Guarantee the traceability of all pertinent controls and measures aimed at preventing the spread of the Sars-Covid 19 virus in the development of the services provided by the hotel.
AREAS AND LOCATIVE MEASURES
Reception
A space is adapted for guests where a process of disinfecting soles, hand washing and spraying alcohol is carried out on luggage prior to registration.
We promote hand washing as a priority measure, washing should be done according to protocol.
At the entrance there are some rugs for the sole disinfection process.
A minimum of 60% glycerinated alcohol is available at the reception.
Taking the temperature of the guests and visitors, as well as verifying the use of face masks, refraining from allowing people with symptoms such as fever 38C ° or more, or flu-related states associated with COVID-19, to enter registration in the covid database.
A QR code is available in a visible place to download the CoronApp application and promote its download during the registration process, in order to report the identification of symptoms and make recommendations.
Housekeeping
We prioritize the use of rooms with natural ventilation and preventive maintenance processes for air conditioning vents are reinforced
We use masks, gloves (vinyl, nitrile or latex) and 60% glycerinated alcohol available, which can be delivered at the request of the guest.
Items such as ironing boards, irons and hair dryers will be supplied upon request of the guest
Anti-fluid protectors are used for mattresses and pillows.
We carry out the waste collection procedures more frequently.
The Housekeeping staff must enter the rooms with PPE (face masks, gloves, uniform and apron).
Arrange the rooms behind closed doors and with the windows open, to allow good ventilation and avoid spreading any virus inside other rooms.
Carry out cleaning and disinfection of walls, curtains and the general environment when checking out.
Increase the frequency of washing and disinfecting mattresses, mattress protectors, pillows and rugs.
Let the mattress ventilate for at least two hours before cleaning the room.
Disinfect the contents of the minibar, tables, seats and other decorative elements in the room, before and after the use of each client.
The cleaning and disinfection processes for rooms and other information is detailed in the Housekeeping protocol
Public Areas
Stations are implemented in which at least 60% glycerinated alcohol is available.
The number of people allowed for the use of elevators, maintaining the physical distance of 2 meters. In case you cannot assure this distance inside the elevator, you must make individual use of it, ensuring cleaning and disinfection between each use, including the keypad.
The use of the elevator will be prioritized for the transport of suitcases or luggage, for people over 60 years old, pregnant women, or people with reduced mobility.
When these services are authorized by the national government:
Hotel El Dorado will keep track of the use of the gym, wet areas and event rooms.
The capacity will comply with the physical distance measure (2 m) between person and person.
Food & Beverage
We have 60% glycerinated alcohol at the entrance to the restaurant, bar, cafeteria or spaces where Food and Beverages are supplied.
We will provide Room-service. The buffet displayed service is limitated, the time that frames the health contingency derived by the Covid 19.
In the food and beverage service to the room, it will be guaranteed that the products are fully protected and covered by controlling their temperature, when applicable. For the service, the staff must comply with all the PPE, leave the A&B cart at the door of the room and the guest will enter it.
We ask customers to disinfect their hands with 60% glycerinated alcohol at the entrance and exit of the food and beverage supply areas.
We disinfect all fixed and removable operating assets in the kitchen area before and after each operation.
We will keep floors, walls, cold units and all kitchen areas clean and disinfected to prevent contamination of raw materials, using disinfectants with virucidal activity for this purpose.
We regularly change and wash the sponges for washing the kitchenware, washing should preferably be done with hot water and disinfectant.
Everything else related to the A&B area is detailed in the A&B protocol.
Monitoring of health conditions and risk situations management
Hotel el Dorado Bogotá, guarantees the monitoring of health conditions of workers, guests, visitors and contractors, symptom reporting and monitoring of temperature taking, through databases.
For the stakeholders who present symptoms in the hotel, a preventive isolation zone was designated, where they will be addressed and the report will be carried out to the respective entities.
Statistical record of absenteeism of suspected and confirmed workers will be kept.
For guests in the event of presenting symptoms associated with COVID-19, they must immediately inform reception, who together with the COVID prevention committee, will proceed according to protocols.
Suspects and confirmed Covid-19 positive, the cleaning and disinfection protocols established in the Housekeeping protocol will be followed, the food will be supplied directly in the room in accordance with the provisions of the A&B protocol.
The download of the CoronApp application is recommended, a QR code will be available for download, and from there make the report of symptoms.
In our Database there is a map of nearby hospitals that can serve as a support network if required.
Control of suppliers, visitors and contractors
THE DORADO BOGOTÁ HOTEL establishes the following guidelines for the reception of suppliers, visitors and contractors:
An email or notification prior to the visit must be sent specifying the full names of the people who will attend the EL DORADO BOGOTÁ HOTEL facilities, specifying the activity to be carried out (supply of supplies), arrival time, time approximate that they will be developing the activity.
Suppliers will be asked for their respective biosafety protocols and thus guarantee that they comply with the process and the record will be kept through the document Suppliers database.
At the time of the visit, they must register in the COVID MONITORING DATABASE
External personnel must have all their personal protection elements, if they do not have them, entry will not be allowed.
Entering a cargo vehicle must guarantee its cleaning and disinfection, by means of protocols that the visiting company should have already established.
Upon entering the hotel facilities, there will be a security person who will disinfect the tires and the external part of the vehicle, this procedure will be performed on all vehicles entering the hotel, using a sprinkler.
Communications plan
Hotel El Dorado Bogotá, aware of the importance of prevention in internal processes, and with the main purpose of mitigating the spread of the coronavirus COVID 19, defines the formation of a virus prevention committee as the main guideline, which It is made up of management and area managers who will make your work group participate.
The meetings will be held on a weekly basis, with the purpose of guaranteeing continuous improvement in the internal processes and provision of services, a record will be kept by means of minutes.
The members of the committee will be in charge of disclosing the information related to all the measures implemented by the hotel to its working group and keeping a record of the socializations.
Trainings will be held for all staff on the measures adopted by the Hotel, in accordance with the provisions of the training plan.
Flyers, posters, videos of the protocols established by the hotel will be constantly disseminated.
Guests from the services provided by the Hotel will be constantly informed of the measures taken in the specific areas to prevent the spread of the virus.
A space is adapted for guests where a process of disinfecting soles, hand washing and spraying alcohol is carried out on luggage prior to registration.
We promote hand washing as a priority measure, washing should be done according to protocol.
At the entrance there are some rugs for the sole disinfection process.
A minimum of 60% glycerinated alcohol is available at the reception.
Taking the temperature of the guests and visitors, as well as verifying the use of face masks, refraining from allowing people with symptoms such as fever 38C ° or more, or flu-related states associated with COVID-19, to enter registration in the covid database.
A QR code is available in a visible place to download the CoronApp application and promote its download during the registration process, in order to report the identification of symptoms and make recommendations.
Housekeeping
We prioritize the use of rooms with natural ventilation and preventive maintenance processes for air conditioning vents are reinforced
We use masks, gloves (vinyl, nitrile or latex) and 60% glycerinated alcohol available, which can be delivered at the request of the guest.
Items such as ironing boards, irons and hair dryers will be supplied upon request of the guest
Anti-fluid protectors are used for mattresses and pillows.
We carry out the waste collection procedures more frequently.
The Housekeeping staff must enter the rooms with PPE (face masks, gloves, uniform and apron).
Arrange the rooms behind closed doors and with the windows open, to allow good ventilation and avoid spreading any virus inside other rooms.
Carry out cleaning and disinfection of walls, curtains and the general environment when checking out.
Increase the frequency of washing and disinfecting mattresses, mattress protectors, pillows and rugs.
Let the mattress ventilate for at least two hours before cleaning the room.
Disinfect the contents of the minibar, tables, seats and other decorative elements in the room, before and after the use of each client.
The cleaning and disinfection processes for rooms and other information is detailed in the Housekeeping protocol
Public Areas
Stations are implemented in which at least 60% glycerinated alcohol is available.
The number of people allowed for the use of elevators, maintaining the physical distance of 2 meters. In case you cannot assure this distance inside the elevator, you must make individual use of it, ensuring cleaning and disinfection between each use, including the keypad.
The use of the elevator will be prioritized for the transport of suitcases or luggage, for people over 60 years old, pregnant women, or people with reduced mobility.
When these services are authorized by the national government:
Hotel El Dorado will keep track of the use of the gym, wet areas and event rooms.
The capacity will comply with the physical distance measure (2 m) between person and person.
Food & Beverage
We have 60% glycerinated alcohol at the entrance to the restaurant, bar, cafeteria or spaces where Food and Beverages are supplied.
We will provide Room-service. The buffet displayed service is limitated, the time that frames the health contingency derived by the Covid 19.
In the food and beverage service to the room, it will be guaranteed that the products are fully protected and covered by controlling their temperature, when applicable. For the service, the staff must comply with all the PPE, leave the A&B cart at the door of the room and the guest will enter it.
We ask customers to disinfect their hands with 60% glycerinated alcohol at the entrance and exit of the food and beverage supply areas.
We disinfect all fixed and removable operating assets in the kitchen area before and after each operation.
We will keep floors, walls, cold units and all kitchen areas clean and disinfected to prevent contamination of raw materials, using disinfectants with virucidal activity for this purpose.
We regularly change and wash the sponges for washing the kitchenware, washing should preferably be done with hot water and disinfectant.
Everything else related to the A&B area is detailed in the A&B protocol.
Monitoring of health conditions and risk situations management
Hotel el Dorado Bogotá, guarantees the monitoring of health conditions of workers, guests, visitors and contractors, symptom reporting and monitoring of temperature taking, through databases.
For the stakeholders who present symptoms in the hotel, a preventive isolation zone was designated, where they will be addressed and the report will be carried out to the respective entities.
Statistical record of absenteeism of suspected and confirmed workers will be kept.
For guests in the event of presenting symptoms associated with COVID-19, they must immediately inform reception, who together with the COVID prevention committee, will proceed according to protocols.
Suspects and confirmed Covid-19 positive, the cleaning and disinfection protocols established in the Housekeeping protocol will be followed, the food will be supplied directly in the room in accordance with the provisions of the A&B protocol.
The download of the CoronApp application is recommended, a QR code will be available for download, and from there make the report of symptoms.
In our Database there is a map of nearby hospitals that can serve as a support network if required.
Control of suppliers, visitors and contractors
THE DORADO BOGOTÁ HOTEL establishes the following guidelines for the reception of suppliers, visitors and contractors:
An email or notification prior to the visit must be sent specifying the full names of the people who will attend the EL DORADO BOGOTÁ HOTEL facilities, specifying the activity to be carried out (supply of supplies), arrival time, time approximate that they will be developing the activity.
Suppliers will be asked for their respective biosafety protocols and thus guarantee that they comply with the process and the record will be kept through the document Suppliers database.
At the time of the visit, they must register in the COVID MONITORING DATABASE
External personnel must have all their personal protection elements, if they do not have them, entry will not be allowed.
Entering a cargo vehicle must guarantee its cleaning and disinfection, by means of protocols that the visiting company should have already established.
Upon entering the hotel facilities, there will be a security person who will disinfect the tires and the external part of the vehicle, this procedure will be performed on all vehicles entering the hotel, using a sprinkler.
Communications plan
Hotel El Dorado Bogotá, aware of the importance of prevention in internal processes, and with the main purpose of mitigating the spread of the coronavirus COVID 19, defines the formation of a virus prevention committee as the main guideline, which It is made up of management and area managers who will make your work group participate.
The meetings will be held on a weekly basis, with the purpose of guaranteeing continuous improvement in the internal processes and provision of services, a record will be kept by means of minutes.
The members of the committee will be in charge of disclosing the information related to all the measures implemented by the hotel to its working group and keeping a record of the socializations.
Trainings will be held for all staff on the measures adopted by the Hotel, in accordance with the provisions of the training plan.
Flyers, posters, videos of the protocols established by the hotel will be constantly disseminated.
Guests from the services provided by the Hotel will be constantly informed of the measures taken in the specific areas to prevent the spread of the virus.
